Medical Insurance Bureau

Q. Will we speak to real people on the phone?
A. Your phone calls to us, (9a.m.-5.30p.m. Mon.- Fri.), will always be answered by real people; there are no automated systems or call centres. If the person you ask for is unavailable, you can be assured, our large team of commercial professionals are on call for your assistance.

Q. Can we have an on site meeting to review our insurances?
A. Yes. If you would like a ‘face to face' meeting, this can be arranged.

Q. Do we have to ring call centres for claims service?
A. Not unless it's an out of hours emergency call. Claims service is controlled in house and you will have a personal claims handler here in our office.

Q. Is your Locum product an annual policy?
A. Yes, as with general insurance policies, this is an annually renewable contract.

Q. Will the Locum policy change every year with new exclusions and exemptions?
A. No, the policy will not change every year re the above. If you wish you can review cover, increase or decrease benefits, but changes are of your choosing.

Q. How can I pay the premium?
A. Payment can be made cash/cheque, credit/debit card, or by direct debit agreement. In most cases direct debit is free of charge or at a reduced fee to general charges.